What warranty do your products come with?

All products come with the manufacturer’s standard warranty, typically 1-2 years on parts and 5 years on the compressor. Extended warranty options up to…

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How do I file a warranty claim?

Contact our support team with your order number and a description of the issue. We may troubleshoot remotely first. If a claim is approved,…

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Does installing the unit myself void the warranty?

For portable and window units, self-installation does not affect warranty coverage. For split systems and central units, professional installation by a licensed technician is…

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What is not covered by warranty?

Warranties typically do not cover damage from improper installation, neglect, unauthorized repairs, natural disasters, or normal wear and tear. Consumable items like filters are…

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